Delivery & Returns

Delivery

  1. Unless agreed otherwise, delivery will be made EX WORKS our premises.
  2. We shall deliver software in object code form on the designated storage media.
  3. Time of delivery is not of the essence. Any date mentioned is given only as a guide and we are not liable for any loss whatsoever arising from our failure to deliver on the stated date.
  4. Unless otherwise stated on our quotation, on delivery you shall be responsible for installing the software on your computer system.

 

Returns

Prior to returning any Goods to the Company for any reason, the Customer must contact the Company to obtain a returns authorisation number (‘RMA’) by telephone
+44 (0) 844 846 6080 or to support@eccel.co.uk . All Goods are returned at the Customer’s risk and expense and should be undamaged by the Customer and in their original packaging. The Customer is responsible for returning Goods to the Company and for providing proof of delivery of such return.
The Company operates a 30 day return policy. To be accepted for return on this basis, Goods should be returned for receipt by the Company within 30 days of despatch.
The Customer should return the Goods to  “IB Technology (Eccel Technology Ltd),  1st Floor Barclays House, Gatehouse Way, Aylesbury, Buckinghamshire, HP19 8DB (UK)” clearly quoting the Returns Material Authorisation Number (RMA), Customer’s account number and order number on the outside of the package.
Any Goods returned after 30 days as ‘unwanted’ or ‘incorrectly ordered’ may be accepted at the discretion of the Company but may be subject to a minimum restocking fee of 20% of the invoice value of the Goods or £10, whichever is the greater. Any Goods which are not in catalogue or are non-stock items may not be returned. Any static-sensitive Goods supplied in sealed packaging may not be returned if the blister or ‘peel’ packs in which they are supplied have been opened, tampered with or damaged.